Returns and Exchange

You can return & exchange your orders in Insightinfosys

What is Insightinfosys Return and Exchange Policy?

Insightinfosys returns and exchange policy gives you an option to return or exchange items purchased on Insight infosys for any reason within the specified return/exchange period checking product details. We appeal you not to use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. We don’t offer a pick up at your location. In such cases, we will credit the shipping costs in the form of Insight credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.

Why has my return request been declined?

This may have happened, if the item you returned is used, damaged or original tags are missing.

How will I detect fraudulent emails/calls seeking sensitive personal and confidential information?

If you receive an e-mail, a call from a person/association claiming to be from Insight seeking sensitive confidential information like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such confidential and personal data. We at Insight or our affiliate logistics partner never ask for such confidential and personal data. If you have already revealed such information, report it immediately to an appropriate law enforcement agency. Here are a couple of baits fraudsters often use to cheat consumers: Congratulations! You have been nominated as a ‘Top Insight customer’ and are now eligible for a luxury gift item. Please share your proof of address and your debit/credit card details to avail this great offer. Hi, I’m calling from Insightinfosys. We are happy to let you know that you have won an exclusive lucky draw coupon of Rs. 10,000 on your latest purchase. Please share your credit/debit card number so we can credit the money directly into your bank account.

Payment

1. Cash On Delivery

2. Net banking

3. Payment by Cheque

Prices and Payment

• All prices listed on the Website are correct at the time of publication however we reserve the right to alter these in the future. Prices are exclusive of the relevant sales tax.

• Full payment must be made before Insightinfosys will bring into service the Telephony Services that have been ordered.

Delivery

Delivery periods quoted at the time of ordering are approximate only and may vary.

Complaints

We take complaints very seriously and aim to respond to your complaints within 3 business days. All complaints should be addressed toBusiness@insighttechintl.com

What information we collect and how we may use it

There are a number of situations in which your personal information may help us give you better service.

For example:

• We maintain records of your interactions with us, to facilitate further services at a later date.When you ask us to service your equipment we need to be able to contact you.

• We also collect information for market research purposes, such as your email and telephone numbers.